Wholesaler Terms and Conditions

Login

We will provide you with a login to our Wholesaler Space when your wholesaler application is approved. You must keep this information strictly confidential, and you must not disclose it to any other person, or permit another person from accessing our Wholesaler Space. Please allow up to 5 working days for your application for an online wholesale account to be assessed by us. Once your application has been approved, you will be notified via email by our team, and granted permission to access our Wholesaler Space.

Payment Method

All orders through our website must be paid for prior to shipping. We accept Paypal and all major credit cards via Stripe.

 

Pricing & Taxes

All prices are quoted in Australian Dollars. Prices quoted in our website include GST. GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian orders. International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that LovEarth cannot be responsible for. If you have questions about these taxes please contact your local customs office. All prices quoted do not include shipping & transportation costs. The shipping is shown separately at checkout. Shipping charges vary depending on the 3rd party courier and the volume /weight of your order, and are show at checkout.

 

Cancellations

Orders cancelled after 48 hours of the time of order placement will incur a 20% restocking fee.

 

Shipping

DOMESTIC

Shipping times are 5-10 business days from the date you order.

We are a small business, and we are passionate about other small businesses doing great things. So we provide fast and cheap shipping through our partnership with Sendle. 

INTERNATIONAL

If you are outside of Australia, we would be very happy to send you a LovEarth Mat. Please email us at info@lovearth.com.au and we will provide you with a shipping quote.

International shipping may require legal documents for export purposes. Please check with your local shipping agent or customs agent. Goods being held, stored, or penalties incurred in processing International orders will be passed on to the buyer/importer before the order is dispatched.

 

Returns, Refunds & Replacements

We love our LovEarth Mats, and we hope you will too. But if you are not happy with you mat for whatever reason, send it back to us within 4 weeks of the order date and we will happily exchange it or refund you.  All returns can be sent to PO Box 28, Milsons Pt, NSW 1565.

If a return or refund is necessary, this must fall within 1 month of the invoice date. Returns will not be accepted beyond 1 month. Goods must arrive in re-saleable condition. Return shipping will be at the customer's expense. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. All goods/products must be unused when returned to LovEarth in order to qualify for a refund.